Shipping policy

Last updated: October 26, 2026

Thank you for shopping with Versa Elegante . This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are prepared within 10–14 business days before being handed to the courier. Courier delivery time is additional to this processing period.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Standard delivery is estimated to take 2–4 business days after courier handover, in addition to the 10–14 business days needed to prepare your order. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are shown at checkout before you complete your purchase.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to South Africa.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at heylene@versaelegante.co.za or use the contact details in our contact information policy.